For years people have been talking about “going the extra mile,” which is certainly a good plan if you really want to do more with your life. Little things do make a big difference. In the business world the “and-then-some” philosophy is the best approach. For example, if you sell a product, goods or services, your offering should cover every advantage you say it does—and then some. When you make a commitment to do a certain job, you do what you said you were going to do—and then some.
Little things do make a big difference. If you call a young lady a “kitten” in a playful mood, she will smile; call her a “cat,” and you’ve opened a whole new can of worms. Tell her she’s a “vision,” and you’ll delight her; call her a “sight,” and be prepared to duck. Somebody said that it’s the part of the blanket which hangs over the bed that keeps you warm, and for those of you who don’t believe that, you’ve never been in the service and been “short-sheeted.”
If my watch were two hours wrong it would not represent a problem because I would immediately know something was fouled up, but if it were two minutes wrong that would be different—especially if I had a two o’clock flight and I arrived at 2:02. I’ve made an arrangement with the airlines that if I’m not there when they get ready to go, they’re just to go ahead without me. Just last year I learned that they live up to their end of the agreement!
In our personal relationships, little things like “please,” “thank you,” “you were certainly helpful and I appreciate it,” make a big difference in building winning relationships. When you put all these “little things” together, they will bring you a lot of big extras in life. Think about it. Adopt the “and-then-some” approach and I’ll SEE YOU AT THE TOP!