Head knowledge is not the answer to all of our problems because people don't care how much you know until they know how much you care about them. It takes heart.
In management and leadership, people will respond better to the "human" leader than to the "mechanical" one. Eisenhower, who was a great people person, said that leadership is the ability to get other people to do what you want them to do because they want to do it. In order for that to happen, they must like and trust you so the ability to make people like you is truly one of the most valuable assets you can develop. That asset is the one that makes your knowledge, ability and character more productive.
The obvious question, then, is what makes people like you? I've already identified one quality, and that begins with the fact that you must first like them. Respect generally follows fondness and those two qualities open the doors of communication and make a person not only willing but anxious to follow you. People also appreciate a leader who has a good sense of humor. They love a leader who is kind and fair with them in their everyday relationships. They like someone who will listen to them and even though some of their ideas are rejected, they are flattered that the leader was willing to consider what they had to say.
One of the most important traits of a leader is to show a genuine respect for the capabilities of others to do their jobs. This trait endears the leader to his team and, not so coincidentally, generates more confidence and increases the productivity of the individual. Think about these things and if you're in a leadership position practice them and you'll get much better results. SEE YOU AT THE TOP!