David Reed
David Reed brings a unique combination of an engineering education, real world experience, and entertaining presentation skills to each client engagement. Obtaining degrees in Chemical Engineering and Computer Science from Texas A&M University provided the technical, process minded approach to reviewing work processes; although his wife calls him "a weird engineer" because David has always enjoyed the people side of business.
Over fifteen years ago, David realized he wanted to ultimately start a company that is focused on two areas: 1) Customer Service and 2) Leadership. His belief is that if any organization can do a good job in these areas, they will ultimately be successful.
David served with Andersen Consulting, Exxon, and in senior leadership roles with several smaller companies. His last stop prior to starting his own business was with Walt Disney World in Orlando. His reason for working for Disney was to see behind the scenes how a company that is known for great customer service trains and delivers this service that results in satisfied, returning guests.
Since starting Customer Centered Consulting Group, Inc. in 1999, David has provided business consulting, training, and speaking services for a wide variety of companies including the following:
- State Farm Insurance
- Concentra
- Crosstex Energy
- Valencia Community College Foundation
- City of Missouri City
- Prestonwood Christian Academy
- Family Support Services of North Florida
- The Holy Land Experience
- General Motors
- Florida's Department of Children & Families
- Devereux Foundation
- Eckerd Youth Alternatives
Here is what several of David's customers have to say about his speaking engagements:
State Farm Insurance
David Talley, Claim Team Manager, Contractual Litigation Unit
"We enjoyed your presentation on "Customer Service". It was right on point with what we deal with on a daily basis. Your "real life" examples and past experiences made your presentation interesting as well as credible!"
Family Support Services of North Florida
Joanne Robertson, Chief Operating Officer
"David provides a well organized, informative presentation that is appropriate for all levels of an organization. David is professional, friendly, and very knowledgeable. I would recommend his Customer Service workshop to any organization - from those who need Customer Service 101 to those who need a refresher course in how to provide good customer service."
Prestonwood Christian Academy
John P. Klingstedt Assistant Head of School - Operations
"We appreciated the reminder to focus on people first! David gives great practical reminders on the core of every entity - people. We appreciated the instructions for customer service, while focusing on internal teamwork as well - great job"
David is the author of three easy read customer service books titled Monday Morning Customer Service, Business Meets the Bible: Customer Service, and A Culture of Service. He travels throughout the country and conducts customer service training and consulting for a variety of organizations.
