It is always easier to learn from the experiences of others than to have to live through everything on your own. Monday Morning Customer Service allows you to do just that! This easy read book follows Brett, a newly appointed director of Guest Services, as he meets with his mentor, Sam, for eight Monday mornings.
During these sessions Sam shares valuable lessons on topics from accountability to guest recovery. They discuss the difference of On Stage vs. Backstage and talk about scouting the competition & other sales techniques. Brett begins this new chapter in his career armed with easy to implement ideas to transform his organization into one that is customer focused and successful.
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