May 25, 2010 Edition #21
Zig On…Don't Miss This Opportunity
By Zig Ziglar
I just walked out of a nice, new restaurant where I enjoyed a delicious meal. The food was fairly priced, magnificently prepared, and effectively presented by a friendly waiter. He was prompt and business-like and did his job extremely well.
Obviously, that is the kind of experience we all hope for when we walk into a restaurant. I'm happy to say that in this particular case it got even better. The young man who waited on me added one last touch which was very important and is seldom done: I paid with my credit card and when he came back and presented me with the receipt to sign, he again smiled pleasantly and said, "Thank you very much, Mr. Ziglar. It's nice to have you with us."
Question: How much time did it take for him to learn my name by reading it on the credit card? You probably will agree it took no time, and yet in most cases when I pay by credit card in a restaurant, the wait person will simply say, "Thank you, come back again, and have a nice day." Little things really do make a difference. It is my conviction that if the wait person will always look at the name and, when they present the sales slip to be signed, just say "Thank you," and then call the customer by name, I can guarantee that not only will it benefit the restaurant, but the chances of the tip being larger will go up. In the incident I described above, that's exactly what happened. I added 10% to the tip.
I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.
Think about it. Call your credit card customer by name and I'll SEE YOU AT THE TOP!
Zig Ziglar is known as America’s motivator. He is the author of 29 books and numerous audio and video recordings. He brings his message of hope to thousands on the stages at the Get Motivated Seminars.
You are the only one who can use your ability. It is an awesome responsibility. ~Zig Ziglar
Make Small Commitments. Get Big Changes.
By Michael Dalton Johnson
Real and permanent change doesn't happen by simply resolving to do something. That's not enough. True change is a slower process. It takes time and self-reflection.
This simple, yet profoundly powerful, advice can gently help you change your life and accelerate your personal growth.
What's this got to do with sales? Nothing and everything.
Taking Care of You
Drink plenty of water.
Eat breakfast like a king, lunch like a prince and dinner like a pauper.
Eat more fruits and vegetables and eat less that is manufactured in processing plants.
Avoid eating food that is handed to you through a window.
Live the 3 E's -- Energy, Enthusiasm and Empathy.
Play more games.
Read more books than you did in 2009.
Sit in silence for at least 10 minutes each day.
Sleep for 7 hours.
Take a 10-30 minute walk daily. And while you walk, smile.
Don't compare your life to others'. You have no idea what their journey is all about.
Don't have negative thoughts of things you cannot control. Instead invest your energy in the positive present moment.
Don't overdo. Keep your limits.
Don't take yourself so seriously. No one else does.
Don't waste your precious energy on gossip.
Dream more while you are awake.
Envy is a waste of time. You already have all you need.
Forget issues of the past. Don't remind others of their past mistakes.
Life is too short to waste time hating anyone.
Make peace with your past so it won't spoil the present.
No one is in charge of your happiness except you.
Realize that life is a school and you are here to learn. Problems are simply part of the curriculum that appear and fade away but the lessons you learn will last a lifetime.
Learn a new word every day.
Smile and laugh more.
You don't have to win every argument.
Call your family often.
Each day give something good to others.
Forgive everyone for everything.
Spend time with people over the age of 70 and under the age of 6.
Try to make at least three people smile each day.
What other people think of you is none of your business.
Your job won't take care of you when you are sick. Your friends will. Stay in touch.
The worst promise you can break is one made to yourself.
Do the right thing!
Get rid of anything that isn't useful, beautiful or joyful.
You don't have a soul. You are a soul. You have a body.
However good or bad a situation is, it will change.
The best is yet to come.
When you awake alive in the morning, thank God for it.
Your Innermost Self is always happy. Follow it.
No matter how you feel, get up, dress up and show up.
Keep these rules handy and review them often. Follow them and small, almost imperceptible, changes will accumulate into something big. Your life will change.
The Architecture of Success: How 3 Success Experts Achieved It & How You Can Too!
How to discover your passion
How to recover from failure
How to create a strategy for success
Word of the Week
1. A connoisseur of good food and drink.
The restaurant had a reputation for pleasing all the local gastronomes.
By Croft Pentz
Knowledge humbles great men, astonishes the common man, and puffs up the little man.
Knowledge is power only when it is turned on.
Intelligence is like a river—the deeper it is, the less noise it makes.
Knowledge is power, and so is dynamite. Both are dangerous unless handled wisely.
You can always tell a well-informed man—his ideas are the same as yours.
This newsletter is published by Ziglar, Inc. Ziglar.com